Help & Support - CCCOE Link Shortener

Help & Support Guide

Everything you need to know about using CCCOE Link Shortener

Quick Navigation

Getting Started

1. Signing In

To use CCCOE Link Shortener, you'll need to sign in with your CCCOE account:

Click "Sign In" in the top navigation bar

Use your regular CCCOE email and password

You may be prompted for multi-factor authentication

2. Understanding the Interface

Dashboard

Overview of your links and recent activity

Create Link

Main page for creating new short links

My Links

Manage and view all your created links

Creating and Managing Links

Creating Your First Link

Best Practices: Use descriptive titles and custom codes for links you'll share frequently. This makes them easier to find and remember later.

Link Management Features

Edit Links

Update the title, description, or destination URL of existing links

Activate/Deactivate

Temporarily disable links without deleting them or their analytics

QR Codes

Generate QR codes for easy mobile access and print materials

Share Management

Grant colleagues permission to edit and manage your links

Analytics & Reporting

Track the performance of your links with detailed analytics and reporting features.

Available Metrics

Click Counts

Total and time-based clicks

Referrer Sources

Where clicks came from

Browser Types

Device and browser usage

Click Trends

Performance over time

Accessing Analytics

Dashboard: Quick overview of all your links' performance

My Analytics: Detailed view of individual link performance

Reports: Comprehensive reporting with export capabilities

Pro Tip: Use the Reports page to export your data as CSV files for presentations or further analysis in Excel.

Frequently Asked Questions

Can I use custom short codes?

Yes! When creating a link, you can specify a custom short code instead of using the auto-generated one. Custom codes must be unique and can only contain letters, numbers, and hyphens. For example: "budget-2024" or "staff-handbook".

How long do my links last?

Your links don't expire automatically. They remain active until you deactivate them. However, if you leave CCCOE or your account is deactivated, your links may be disabled for security reasons.

Can I share link management with colleagues?

Yes! You can grant other CCCOE staff members permission to edit and manage your links. Click the "Share" button on any link to add collaborators. They'll be able to edit the link details, view analytics, and manage access.

Are there any restrictions on what URLs I can shorten?

URLs must be valid HTTP or HTTPS addresses. We recommend only shortening CCCOE-related content or educational resources. Avoid shortening links to inappropriate, commercial, or potentially harmful content.

Can I see who clicked my links?

For privacy reasons, we don't track individual user identities. Analytics show aggregate data like total clicks, referrer sources, browser types, and general geographic regions, but not specific user information.

What if I accidentally deactivate a link?

No problem! You can easily reactivate any deactivated link from your "My Links" page. All analytics data is preserved, and the link will work immediately after reactivation.

Can I edit the destination URL after creating a link?

Yes, you can update the destination URL at any time using the "Edit" function. This is useful if a document moves to a new location or you need to update the target page. The short URL remains the same.

How do QR codes work?

QR codes are automatically generated for all your links. You can download them in different sizes for use in presentations, handouts, or posters. When scanned with any QR code reader, they'll direct users to your short link.

Is there a limit to how many links I can create?

There's no specific limit on the number of links you can create. However, we encourage responsible use and regular cleanup of links you no longer need to keep the system running efficiently for everyone.

What browsers are supported?

CCCOE Link Shortener works with all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience. The short links themselves work in any browser or device.

Still Need Help?

If you can't find the answer to your question in this guide, our IT support team is here to help!

Email Support

Send us a detailed description of your issue or question.

Report a Problem

Found a bug or technical issue? Let us know so we can fix it.

When contacting support: Please include your name, department, and a detailed description of the issue. If possible, include the short link or error message you're experiencing.